Legal

Privacy Policy

Last updated: September 9, 2026

LoWisa is a desktop IDE and a mobile learning app, both with a built-in AI tutor. They are designed so that the most sensitive things - your code, your projects, your conversations with the tutor - stay on your device. This policy explains what small amount of data we do handle, why, and what control you have over it.

1.What we collect

We collect only what we need to run your account and improve the product:

• Account email. When you subscribe, we receive the email address you used at checkout (or, on app-store builds, the address you activate with). We use it to identify your account, to send one-time sign-in and deletion codes, and to respond to support requests.
• Device identifier (mobile app). The mobile app derives a stable, hashed identifier from the handset so your free trial and subscription can belong to your phone. It is not your advertising ID, and it is never used for advertising or shared for tracking.
• Learning progress (mobile app). Lesson progress, XP, streaks and achievements are backed up to your account so a new phone or the desktop IDE can pick up where you left off. If you register a display name, it appears with your XP on the public standings; without one you appear under an auto-generated pen name that cannot be traced back to you. Display names are letters and numbers only - symbols are removed so nothing can pass for a verification mark.
• Profile and community content (mobile app). If you use the Community, we store what you choose to publish: your profile picture, occupation, the lines you write about yourself, your website and links, your social handles, the cohorts you belong to, the messages you send in cohort channels and direct messages, your Clock it posts and the pictures on them, your comments, reactions and saves, and who you follow. Profile details, public-cohort messages and Clock it posts are visible to other learners, and a Clock it post has a public web page; direct messages and private cohorts are visible to their participants. Whether your account holds an active subscription is shown to other learners as a blue mark beside your name. Pictures are stored on our servers and served from lowisa.dev.
• Credit and usage records. For managed subscriptions, our backend keeps a ledger of credit grants, deductions, and balances so we can meter AI usage fairly and resolve billing questions.
• Feedback submissions. If you choose to send feedback from inside the app or by email, we keep what you send us.
• Website analytics (opt-in tooling). The lowisa.dev website uses PostHog to understand aggregate visits - for example, which pages are viewed and which download buttons are clicked.
• Error reports (only if you opt in). If you enable error reporting in the app, crash and error details are sent to us so we can fix bugs. This is off unless you turn it on.

2.What stays local on your machine

The following never leaves your computer as far as LoWisa's own services are concerned:

• Your code and projects. LoWisa opens folders on your disk. We do not upload, index, or store your repositories on our servers.
• Your chat history with the tutor. Conversations are stored locally on your machine.
• Your API keys. If you use BYOK (bring your own key), your provider keys are stored locally and sent only to the AI provider you configured - never to LoWisa's servers.

One important nuance: when you ask the tutor a question, the relevant context (for example, the code you are asking about) is sent to the AI model provider that answers the request - see the subprocessor table below. That is how any AI assistant works. We do not retain that content on LoWisa's servers.

3.Subprocessors

We use a small number of service providers to operate LoWisa:

Each provider processes data under its own terms and only for the purpose listed. We do not sell your data to anyone.

4.Data retention

• Account and billing records are kept while your subscription is active, and afterwards only as long as needed for accounting and legal obligations.
• Credit and usage ledger entries are kept to support billing accuracy and dispute resolution.
• Profile and community content is kept while your account exists, and removed when you delete the account (section 5). A cohort you created is handed to its next member when you leave or delete, so the group keeps its history.
• Feedback and error reports are kept as long as they are useful for improving the product, then deleted.
• Everything local (code, projects, chat history, keys) is yours - deleting it is entirely under your control, and uninstalling LoWisa removes the app's local data directories.

5.Deleting your account

You can delete your LoWisa account and its data yourself, at any time, without asking us:

• In the mobile app: Profile → This phone → Delete my account.
• On the web (even with the app uninstalled): lowisa.dev/delete-account.html. We email a one-time code to the address on the account, and the code confirms the deletion.

Deletion removes your email address, your device activations and sign-in sessions, your cloud learning-progress backup, your entry on the public standings, your profile (picture, occupation, about, links, handles), your Clock it posts, what you learned, saved and followed, and your cohort memberships (a cohort you created passes to its next member, or closes if you were alone in it). Comments you left on other people's posts and messages you sent in cohorts stay in their threads under an auto-generated pen name, with no picture, mark or link back to you. It is immediate and cannot be undone. Two things are retained: an anonymous marker that a free trial was used on the device (so deletion cannot be used to farm unlimited trials), and the pseudonymous financial ledger of past credit grants and deductions, kept for accounting - after deletion those records no longer connect to any email address or person. Deleting your account does not cancel an active subscription; cancel it with your payment provider (Polar's customer portal, Google Play, or the App Store) so it does not renew.

6.Your rights

You can ask us to access, export, correct, or delete the data we hold about you at any time. Deletion is self-service (see section 5); for everything else email support@lowisa.dev from the address on your account and we will handle the request. Cancelling your subscription is always available through the app or your payment provider's portal.

7.Children

LoWisa is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.

8.Changes to this policy

If our practices change, we will update this page and the "Last updated" date above. Meaningful changes will be called out rather than buried.

9.Contact

Questions about privacy at LoWisa: support@lowisa.dev.