Help · Desktop IDE

Updates, Privacy and Troubleshooting

Most problems in the IDE have a quick fix. Start here, and if you are still stuck, use Help → Contact Support or write to support@lowisa.dev.

Updated 2026-09-27

Updates

LoWisa downloads updates in the background and applies them when you click Restart to update. To check now, choose Help → Check for Updates. Every release is listed in the changelog.

Common problems

What you seeWhat to do
"Access denied" when reading a fileLoWisa blocks credential folders (such as .ssh and .aws) and paths outside your home and workspace. Open the folder with File → Open Folder to grant access.
The microphone does not workAllow microphone access for LoWisa in your system settings. If the message says a key is missing, voice input needs an OpenAI or Groq key; you can always type instead.
No reply, or a model errorCheck the line under the model list in the chat panel. LoWisa shows the real error instead of switching you to another model; see Models and API keys.
Out of creditsChoose a plan or a top-up, or press I already subscribed and enter the email you subscribed with.

What stays on your machine

  • Your project stays on your computer. When you ask the tutor something, only what that request needs is sent to the model.
  • API keys you add are kept in your operating system keychain.
  • If LoWisa hits an error, a report with the error message, the app version and your operating system is sent to LoWisa so it can be fixed. It does not contain your code.

Read the full privacy policy.

Frequently asked questions

How do I update the LoWisa IDE?

LoWisa downloads updates in the background and applies them when you click Restart to update. You can also choose Help, then Check for Updates.

Why does LoWisa say access denied for a file?

LoWisa blocks credential folders and paths outside your home and workspace. Open the project with File, Open Folder to grant access.

Does LoWisa upload my project?

No. Your project stays on your computer; only what each request to the tutor needs is sent to the model.

Still stuck?

Write to support@lowisa.dev and a person on the team will reply.